Return & Refund Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging.

You’ll also need to provide your receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at:

Email: seuol.contact@gmail.com

Please note that returns must be sent to the return address provided by our team.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us at seuol.contact@gmail.com for any questions regarding returns.

Damages and Issues

Please inspect your order immediately after receiving it.

If the item is defective, damaged, or you received the wrong item, please contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.

For damaged or incorrect items, please provide your order number and clear photos/videos of the product and packaging when contacting us.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized products

• Special-order products

• Personal care or hygiene products

• Hazardous materials

• Flammable liquids or gases

• Sale or clearance items

• Gift cards

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for a different size or product, please contact us within 3 days of receiving your order.

The availability of an exchange depends on product availability and our return conditions.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have additional cancellation and return rights under applicable EU consumer protection laws.

Where applicable, customers may have the right to cancel or return an order within 14 days, subject to applicable legal requirements and exceptions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

seuol.contact@gmail.com

Important

Please make sure you contact SEUOL within 3 days of receiving your order if you wish to request a return.

SEUOL — Performance Meets Style.