Shipping Policy

At SEUOL, we are committed to delivering your orders safely and efficiently. We want your shopping experience to be smooth, from placing your order to receiving your favorite styles at your doorstep.

1. Order Processing Time

Orders are processed after successful confirmation of payment or order placement, as applicable.

Please allow 1–3 business days for order processing before dispatch. Processing times may vary during holidays, promotional campaigns, or periods of high order volume.

You will receive a confirmation or shipping notification when your order is processed and dispatched, where applicable.

2. Shipping and Delivery Time

Estimated delivery times depend on your location and the shipping service selected.

• Within India: Estimated delivery in 3–7 business days after dispatch.

• International Orders: Delivery times vary depending on the destination, customs clearance, and shipping provider.

These timelines are estimates and are not guaranteed. Remote locations, public holidays, weather conditions, and carrier delays may affect delivery.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

SEUOL may offer free shipping or special shipping promotions from time to time. Any applicable conditions will be communicated on our website or during checkout.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where tracking is available.

You can use the tracking link to check the latest status of your shipment.

Please allow some time for tracking information to update after dispatch.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us immediately at seuol.contact@gmail.com.

We will try to correct the information before dispatch, but changes may not be possible once the order has been shipped.

Additional charges or delivery delays may apply if an address is incorrect or incomplete.

6. Delayed or Missing Orders

Although we work to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including courier disruptions, severe weather, public holidays, or customs processing.

If your order has not arrived within the estimated delivery timeframe, please contact us at seuol.contact@gmail.com with your order number.

We will assist you in checking the shipment status with the relevant shipping provider.

7. Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at seuol.contact@gmail.com.

Please include your order number and clear photographs or videos of the item and its packaging so we can review the issue and help resolve it.

8. International Shipping and Customs

For international orders, customs duties, import taxes, and other applicable charges may be imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for any applicable customs duties, import taxes, or other destination-specific charges.

International deliveries may take longer due to customs inspections and local delivery procedures.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated where the order has not already been processed or dispatched, subject to our applicable policies and legal obligations.

10. Returns and Exchanges

SEUOL offers a 3-day return request window from the date you receive your order, subject to eligibility requirements and our Return & Refund Policy.

Please review our Return & Refund Policy for details regarding eligible products, return conditions, exchanges, and refunds.

11. Contact Us

If you have any questions about shipping, delivery, or your order, please contact our support team.

Brand: SEUOL
Email: seuol.contact@gmail.com

We will do our best to assist you with your shipping concerns.

SEUOL — Performance Meets Style.